Simply SELL App Support
Need help with the Simply SELL POS application? Find answers below or contact our support team.
Email Support
For bug reports, feature requests, or any issues with the app, contact our support team by email. We aim to respond within 1-2 business days.
Email SupportAccount Management
Need to delete your account or request your data?
Visit our Account & Data Deletion page.
Review how we handle your data in our Privacy Policy.
Frequently Asked Questions
How do I create an account?
Download Simply SELL from the Google Play Store, open the app, and follow the on-screen registration steps. You will need to provide your name, email address, and business information.
How do I add products to my catalog?
Go to the Product Catalog section in the app. Tap the "+" button to add a new product. You can enter product details manually or scan a barcode using your device's camera.
Can I use Simply SELL on multiple devices?
Yes, Simply SELL is a cloud-based POS system. Sign in with the same account on multiple devices to sync your data. Each device will have real-time access to your products, transactions, and settings.
How do I set up multiple users with different roles?
Go to Settings > User Management. You can create user accounts with different roles (Admin, Store Manager, Cashier) and set specific permissions for each role.
Does the app work offline?
Simply SELL requires an internet connection for cloud sync and real-time features. However, basic POS operations can continue during brief network interruptions, and data will sync automatically when the connection is restored.
How do I connect a receipt printer or cash drawer?
Go to Settings > Peripheral Devices. The app supports Bluetooth and USB-connected receipt printers and cash drawers. Follow the on-screen pairing instructions for your specific device.
How do I export my sales data?
Go to the Reports section in the app. Select the date range and report type you need, then tap the Export button to download your data.
Troubleshooting
App crashes or freezes
- Make sure you are running the latest version of Simply SELL from the Google Play Store
- Restart the app by closing it completely and reopening
- Restart your device
- Clear the app cache: go to your device's Settings > Apps > Simply SELL > Storage > Clear Cache
- If the issue persists, contact support with details about your device model and Android version
Data not syncing
- Check your internet connection (Wi-Fi or mobile data)
- Ensure you are signed in to the correct account
- Pull down to refresh on the main screen
- Check if the app has the necessary permissions in your device settings
Cannot connect receipt printer
- Ensure Bluetooth is enabled on your device
- Make sure the printer is powered on and in pairing mode
- Check that the printer model is compatible (see Settings > Peripheral Devices for supported models)
- Try unpairing and re-pairing the device
Barcode scanner not working
- Ensure the app has camera permission: go to your device's Settings > Apps > Simply SELL > Permissions > Camera
- Make sure there is adequate lighting
- Hold the device steady and position the barcode within the scanning frame
